Scheduled Maintenance 68518 - Multiple Services Affected

Scheduled Maintenance Report for Blackbaud Maintenance

Completed

The scheduled maintenance has been completed.
Posted Oct 28, 2025 - 05:00 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 28, 2025 - 02:00 EDT

Scheduled

Maintenance ID 68518 - We would like to inform you that we will be performing maintenance on

Monday, October 27, 2025:
• 11:00 PM - 02:00 AM PDT

Tuesday, October 28, 2025:
• 02:00 AM -05:00 AM EDT
• 01:00 AM - 04:00 AM CDT
• 12:00 AM - 03:00 AM MDT
• 06:00 AM - 09:00 AM GMT
• 05:00 PM - 08:00 PM AEDT

Your services will be unavailable for up to 15 minutes:

• Blackbaud Checkout*
• Blackbaud Merchant Services™
• Blackbaud Payment Services

*Note: Forms and solutions that use new checkout - such as online forms created through Blackbaud Luminate Online, Blackbaud Online Giving, and Blackbaud Raiser's Edge NXT - remain fully operational, as new checkout requires no downtime during releases. For more information, see Checkout Overview.

Payment transactions submitted while your services are unavailable will fail and will not be queued for processing. This maintenance supports our commitment to secure, modern, and compliant payment processing. The Blackbaud maintenance page will be updated immediately following maintenance completion.

We continue to work to maximize availability of your Blackbaud Integrated Payments solutions. When downtime is required, you can still provide donation-processing capabilities to your constituents by leveraging our new checkout experience or JustGiving from Blackbaud platform, which are not impacted by this maintenance. JustGiving can be utilized by including a URL link to a separate JustGiving donation checkout. There is no cost to setting up or using JustGiving; in addition, there are no subscription fees, no platform fees, and no processing fees. This approach provides you with two powerful Blackbaud giving platforms when needed.

If you have any questions, please contact support.
Posted Oct 23, 2025 - 17:12 EDT
This scheduled maintenance affected: Blackbaud Merchant Services™ (Blackbaud Merchant Services™) and Blackbaud Checkout, Payment Services.