All Systems Operational

About This Site

Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

Email notifications will be sent to designated contact roles for your organization (Admin, Luminate Online User, or Primary Contacts), which can be managed here: https://kb.blackbaud.com/articles/Article/43479

Altru Operational
Blackbaud.com Operational
Blackbaud.com Operational
signin.blackbaud.com Operational
Support Operational
Blackbaud Analytics Operational
Blackbaud Checkout Operational
Blackbaud CRM Operational
Blackbaud Employee Giving Operational
Blackbaud Employee Volunteering Operational
Blackbaud Enrollment Management System (formerly onBoard®) Operational
Blackbaud Financial Aid Management (formerly Blackbaud Smart Aid) Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking Operational
Blackbaud Outcomes Operational
Blackbaud Internet Solutions Operational
Blackbaud Learning Management System (formerly onCampus®) Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services Operational
Payments API (Beta) Operational
Blackbaud MobilePay Operational
Blackbaud NetCommunity Operational
Blackbaud Payment Service Operational
Blackbaud School Website System (formerly onMessage®) Operational
Blackbaud Student Information System (formerly onRecord®) Operational
Blackbaud Tuition Management (formerly Smart Tuition) Operational
Blackbaud Tuition Management (formerly Blackbaud Smart Tuition) Operational
School API (Beta) Operational
Blackbaud Website Package Operational
Direct Marketing Operational
DonorCentral Operational
DonorCentral Operational
DonorCentral NXT Operational
Education Edge Operational
Education Edge Operational
Faculty Access for the Web Operational
Email Services Operational
eTapestry Operational
Financial Edge Operational
Financial Edge NXT Operational
Financial Edge NXT Operational
Accounts Payable API Operational
General Ledger API Operational
Statistical Unit API (Beta) Operational
Treasury API Operational
Host*Net / FIMS / IGAM Operational
JustGiving Operational
Luminate Operational
Luminate Beta Operational
Luminate CMS Operational
Luminate Integration Operational
Luminate Online Operational
Luminate WebServices Operational
Luminate CRM Operational
OmniPoint Operational
Online Express Operational
Online Express Operational
Givalanche Operational
Raiser's Edge Operational
Raiser's Edge NXT Operational
Raiser's Edge NXT Operational
Constituent API Operational
Fundraising API Operational
Gift API Operational
Opportunity API Operational
Communication Preference API (Beta) Operational
ResearchPoint Operational
Sphere Operational
Team Approach Operational
WealthPoint Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 60671 - We are performing scheduled maintenance on Friday, February 22, 2019 from 5:00 PM EST to 10:00 PM EST. This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. Your services will be unavailable for up to 10 minutes.
Posted on Feb 13, 13:46 EST
Maintenance ID 95589 - We are performing scheduled maintenance on Saturday, February 23, 2019 from 12:00 AM EST to 6:00 AM EST. Your services will be unavailable for up to 1 minute. This maintenance is necessary to perform an update in our environment.
Posted on Feb 21, 13:46 EST
Maintenance ID 44096 - Please be advised of a maintenance that is scheduled to occur on Sunday, February 24, 2019 from 3 AM EST to 7 AM EST.
This maintenance is necessary to update eTapestry to the latest version 7.46.1
During this maintenance window, your services will be unavailable for no longer than 30 minutes.
Posted on Feb 20, 16:59 EST
Maintenance ID 44747 - Please be advised of a maintenance that is scheduled to occur on

Sunday, February 24, 2019:
3 AM EST - 12 PM EST
12 AM PST - 8 AM PST

This maintenance is necessary to update Blackbaud NetCommunity to the latest version 7.1 Service Pack 5.

During this maintenance event, your hosting services will be unavailable for no longer than 30 minutes. NetCommunity 7.1 Service Pack 5 includes enhancements in the areas of Online Donations and Email. Review the New Features Guide (https://www.blackbaud.com/docs/default-source/how-to-documentation/blackbaud-netcommunity-for-raiser's-edge-how-to/updatre.pdf?sfvrsn=8b071d98_4) for an overview of everything included in this release.  

Important Action Required: If your organization locally hosts The Raiser's Edge Web Services (REWS), you will need to upgrade this service as soon as possible to avoid issues when creating new parts. For more information, see KB 116869 (https://kb.blackbaud.com/articles/Article/116869).
Posted on Feb 19, 12:48 EST
Maintenance ID 85034 - Please be advised of maintenance that is scheduled to occur on Sunday, February 24, 2019:
3:00 AM - 7:00 AM EST
2:00 AM - 6:00 AM CST
12:00 AM - 4:00 AM PST
7:00 PM - 11:00 PM AEDT
8:00 AM - 12:00 PM GMT 
This maintenance is necessary to update our payment services with the latest enhancements.
During this maintenance window, you will experience periods of time when payment services are unavailable. All transactions submitted while the service is unavailable will fail and will not be queued for processing.
Posted on Feb 20, 16:36 EST
Maintenance ID 02274 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 26, 2019 from 11:00 PM GMT to 3:00 AM GMT. 
This maintenance is necessary to perform an update in our environment.
During this maintenance window, Database View access will be intermittent for no longer than 5 minutes. If users experience an interruption to Database View access, you will be able to log off and log immediately back on. Your Web View access will remain uninterrupted during this maintenance.
Posted on Feb 20, 16:56 EST
Maintenance ID 05987 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 26, 2019 from 11 PM EST to 3 AM EST. 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. 
During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Posted on Feb 20, 17:02 EST
Maintenance ID 03838 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 26, 2019 from 11:00 PM EST to 3:00 AM EST. 
This maintenance is necessary to perform an update in our environment.
During this maintenance window, Database View access will be intermittent for no longer than 5 minutes. If users experience an interruption to Database View access, you will be able to log off and log immediately back on. Your Web View access will remain uninterrupted during this maintenance.
Posted on Feb 20, 16:57 EST
Scheduled Maintenance 44893 - Luminate CRM Feb 27, 23:00 - Feb 28, 01:00 EST
Maintenance ID 44893 - Please be advised of a maintenance that is scheduled to occur on Wednesday, February 27, 2019 that will impact Analytics features in Luminate CRM Production Environment. Work will begin at 10:00 PM CST on Wednesday, February 27th and complete by 12:00 AM CST on Thursday, February 28th. All data replications will be stopped at 11 PM CST on Tuesday, February 26th. Any running data replication will be allowed to continue.

This maintenance is necessary to perform updates in our environment. 

During this maintenance window, data replications to the LCRM Data Warehouse, List Builder, Solicitation History, and Dupe Management in LCRM may not be available for the duration of the maintenance. 

If you have any questions please contact Luminate Support.
Posted on Feb 21, 16:18 EST
Maintenance ID 95582 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, February 28, 2019:
8:00 PM - 12:00 AM PST
11:00 PM - 3:00 AM EST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Posted on Feb 21, 13:54 EST
Maintenance ID 30174 - Please be advised of a maintenance that is scheduled to occur on Thursday, February 28, 2019 from 11:30 PM EST to 3:00 AM EST.

This maintenance is necessary to upgrade Financial Edge to the latest version 7.87 patch 28.

During this maintenance window, users in Database View (active Citrix user sessions) will receive a 15 minute warning to save work and log out. Database View access will be unavailable for no longer than 2 hours. Your Web View access will remain uninterrupted during this maintenance.
Posted on Feb 21, 17:12 EST
Maintenance ID 10587 - We are performing scheduled maintenance on Saturday, March 2, 2019 from 12:00 AM EST to 6:00 AM EST. Your services will be unavailable for up to 1 minute. This maintenance is necessary to perform an update in our environment.
Posted on Feb 21, 13:50 EST
Maintenance ID 40658 - We are performing scheduled maintenance on Sunday, March 3, 2019 from 12:00 AM EST to 6:00 AM EST. Your services may be unavailable for no longer than 1 minute. This maintenance is necessary to perform an update to our environment.
Posted on Feb 21, 11:52 EST
Past Incidents
Feb 22, 2019
Completed - The scheduled maintenance has been completed.
Feb 22, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 EST
Scheduled - Maintenance ID 94394 - Please be advised of a maintenance that is scheduled to occur on Thursday, February 21, 2019 from 11 PM EST to 1 AM EST. 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. 
During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Feb 15, 16:11 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 EST
Scheduled - Maintenance ID 64521 - We are proud to inform you of upcoming Data Services updates that are scheduled to occur on Thursday, February 21, 2019 from 11:00 PM EST to 1:00 AM EST. 

This maintenance will add many new and updated records to our system. Updates like this are part of your subscription to our wealth services and, once the maintenance is complete, your searches will include any pertinent updated information.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Feb 14, 14:25 EST
Completed - The scheduled maintenance has been completed.
Feb 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 23:00 EST
Scheduled - Maintenance ID 94212 - Please be advised of a maintenance that is scheduled to occur on:

Thursday, February 21, 2019:
11:00 PM - 12:00 AM EST
8:00 PM - 9:00 PM PST

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Feb 14, 15:46 EST
Feb 21, 2019
Completed - The scheduled maintenance has been completed.
Feb 21, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 EST
Scheduled - Maintenance ID 64693 - Please be advised of a maintenance that is scheduled to occur on Thursday, February 21, 2019 from 11 PM GMT to 1 AM GMT. 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. 
During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Feb 15, 16:14 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 EST
Scheduled - Maintenance ID 61224 - Please be advised of a maintenance that is scheduled to occur on Thursday, February 21, 2019 from 11 PM GMT to 12 AM GMT. 

This maintenance is necessary to perform an update to our environment. 

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Feb 14, 14:48 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 EST
Scheduled - Maintenance ID 54712 - Please be advised of a maintenance that is scheduled to occur on Thursday, February 21, 2019 from 11 PM AEDT to 12 AM AEDT. 

This maintenance is necessary to perform an update to our environment. 

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Feb 14, 14:37 EST
Completed - The scheduled maintenance has been completed.
Feb 21, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:00 EST
Scheduled - Maintenance ID 25685 - Please be advised of a critical maintenance that will occur Wednesday, February 20, 2019 from 11 PM EST until 12 AM EST.
During this maintenance window, your services will be unavailable for no longer than 10 minutes.
This maintenance is necessary to perform critical maintenance in our environment.
Feb 20, 17:08 EST
Feb 20, 2019
Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 EST
Scheduled - Maintenance ID 70982 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 19, 2019 from 11 PM EST to 3 AM EST. 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. 
During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Feb 13, 14:46 EST
Feb 19, 2019
Completed - The scheduled maintenance has been completed.
Feb 19, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 EST
Scheduled - Maintenance ID 53211 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 19, 2019 from 11 PM GMT to 12 AM GMT. 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. 
During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Feb 13, 14:42 EST
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019
Completed - The scheduled maintenance has been completed.
Feb 13, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 05:01 EST
Scheduled - Maintenance ID 35051 - We are performing scheduled maintenance on Wednesday, February 13, 2019 from 5 AM ET until 6 AM EST. Your services will be unavailable for up to 2 minutes. This maintenance is necessary to perform an update in our environment.
Feb 12, 17:40 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 23:01 EST
Scheduled - Maintenance ID 52877 - Please be advised of a maintenance that is scheduled to occur on Tuesday, February 12, 2019 from 11:00 PM EST to 3:00 AM EST. 
This maintenance is necessary to perform an update in our environment.
During this maintenance window, Database View access will be intermittent for no longer than 5 minutes. If users experience an interruption to Database View access, you will be able to log off and log immediately back on. Your Web View access will remain uninterrupted during this maintenance.
Feb 5, 13:08 EST
Feb 11, 2019
Completed - The scheduled maintenance has been completed.
Feb 11, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 EST
Scheduled - Maintenance ID 22591 - Dear Nonprofit Professional: Your Luminate CRM Sandbox and Production Organizations will be updated to version 12.43.2 on Monday, February 11, 2019 at 5:00 AM EST.  Learn more by visiting the Luminate CRM New Features and Release Notes site (https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm#Luminate_CRM/current.htm).
Feb 6, 15:39 EST
Feb 10, 2019
Completed - The scheduled maintenance has been completed.
Feb 10, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 03:00 EST
Scheduled - Maintenance ID 54533 - Please be advised of a maintenance that is scheduled to occur on

Sunday, February 10, 2019:
3 AM EST - 12 PM EST
12 AM PST - 8 AM PST

This maintenance is necessary to update Blackbaud NetCommunity to the latest version 7.1 Service Pack 5.

During this maintenance event, your hosting services will be unavailable for no longer than 30 minutes. NetCommunity 7.1 Service Pack 5 includes enhancements in the areas of Online Donations and Email. Review the New Features Guide (https://www.blackbaud.com/docs/default-source/how-to-documentation/blackbaud-netcommunity-for-raiser's-edge-how-to/updatre.pdf?sfvrsn=8b071d98_4) for an overview of everything included in this release.  

Important Action Required: If your organization locally hosts The Raiser's Edge Web Services (REWS), you will need to upgrade this service as soon as possible to avoid issues when creating new parts. For more information, see KB 116869 (https://kb.blackbaud.com/articles/Article/116869).
Feb 4, 13:22 EST
Completed - The scheduled maintenance has been completed.
Feb 10, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 04:00 EST
Scheduled - Maintenance ID 13779 - We are performing scheduled maintenance on Sunday, February 10, 2019 from 4 AM EST until 6 AM EST. Your services will be unavailable for up to 2 minutes. This maintenance is necessary to perform an update in our environment.
Feb 9, 21:02 EST
Feb 9, 2019

No incidents reported.

Feb 8, 2019
Completed - The scheduled maintenance has been completed.
Feb 8, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 05:00 EST
Scheduled - Maintenance ID 91048 - We are performing scheduled maintenance on Friday, February 8, 2019 from 5 AM EST until 6 AM EST. Your services will be unavailable for up to 2 minutes. This maintenance is necessary to perform an update in our environment.
Feb 7, 15:11 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 01:00 EST
Scheduled - Maintenance ID 91617 - Please be advised of a maintenance that is scheduled to occur on 

Friday, February 8, 2019 from 1:00 AM EST to 3:00 AM EST
Thursday, February 7, 2019 from 10:00 PM PST to 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Jan 31, 11:00 EST
Completed - The scheduled maintenance has been completed.
Feb 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 23:00 EST
Scheduled - Maintenance ID 93449 - Please be advised of a maintenance that is scheduled to occur on

Thursday, February 7, 2019:
11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST 

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Jan 31, 09:51 EST