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Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

How can I receive or unsubscribe from the Blackbaud Product and service availability notifications?
https://kb.blackbaud.com/articles/Article/59074

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 72743- Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
1:00 AM - 5:00 AM EST
12:00 AM - 4:00 AM CST
5:00 PM - 9:00 PM AEDT
6:00 AM - 10:00 AM GMT

Monday, December 5, 2022:
10:00 PM - 2:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, we expect for transaction processing through Blackbaud Payment Service to be unavailable for no more than 5 minutes. All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing. During this maintenance window, provisioning, administrative access, and reports in Blackbaud Merchant Services will be unavailable for no longer than 1 hour.

If you have any questions, please contact support.

Posted on Dec 06, 2022 - 01:00 EST
Maintenance ID 95667 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5-minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:30 EST
Maintenance ID 55087 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform a routine maintenance task in our environment.
During this maintenance window, there will be a 1 hour period where you may experience brief service disruptions.

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 15:58 EST
Maintenance ID 11858 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform a routine maintenance task in our environment.
During this maintenance window, there will be a 1-hour period where you may experience brief service disruptions. 

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:19 EST
Maintenance ID 00990 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5-minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:40 EST
Scheduled Maintenance 05932 - Multiple Services Affected Dec 6, 2022 23:00 - Dec 7, 2022 03:00 EST
Maintenance ID 05932 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment.
During this maintenance window, there will be a 1-hour period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:24 EST
Scheduled Maintenance 83554 - Financial Edge Dec 6, 2022 23:00 - Dec 7, 2022 03:00 EST
Maintenance ID 83554 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment. During this maintenance window, your services will be unavailable for no longer than 5 minutes.

If you have any questions, please contact support.

Posted on Dec 02, 2022 - 09:11 EST
Scheduled Maintenance 02210 - Multiple Services Affected Dec 6, 2022 23:00 - Dec 7, 2022 03:00 EST
Maintenance ID 02210 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5-minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:12 EST
Scheduled Maintenance 13629 - Altru Dec 7, 2022 00:00-03:00 EST
Maintenance ID 13629 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, December 6, 2022:
9:00 PM - 12:00 AM PST
11:00 PM - 2:00 AM CST

Wednesday, December 7, 2022:
12:00 AM - 3:00 AM EST

This maintenance is necessary to perform a routine maintenance task in our environment.
During this maintenance window, there will be a 1-hour period where you may experience brief service disruptions. 

If you have any questions, please contact support.

Posted on Nov 29, 2022 - 16:07 EST
Maintenance ID 35570 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 8, 2022:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 1-hour period where you may experience brief service interruptions. 

If you have any questions, please contact support.

Posted on Nov 30, 2022 - 16:23 EST
Maintenance ID 60278 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 8, 2022:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 1 hour period where you may experience brief service disruptions. 

If you have any questions, please contact support.

Posted on Nov 30, 2022 - 16:28 EST
Scheduled Maintenance 51672 - Multiple Services Affected Dec 8, 2022 23:00 - Dec 9, 2022 03:00 EST
Maintenance ID 51672 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 8, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 1 hour period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 30, 2022 - 16:32 EST
Scheduled Maintenance 74540 - Altru Dec 8, 2022 23:00 - Dec 9, 2022 03:00 EST
Maintenance ID 74540 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 8, 2022:
11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.  During this maintenance window, your services will be unavailable for no longer than 30 minutes.

If you have any questions, please contact support.

Posted on Dec 02, 2022 - 09:41 EST
Scheduled Maintenance 51721 - Altru Dec 9, 2022 00:00-03:00 EST
Maintenance ID 51721 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 8, 2022:
11:00 PM - 2:00 AM CST
9:00 PM - 12:00 AM PST

Friday, December 9, 2022:
12:00 AM - 3:00 AM EST

This maintenance is necessary to perform a routine maintenance task in our environment.  During this maintenance window, there will be a 1-hour period where you may experience brief service interruptions.

If you have any questions, please contact support.

Posted on Nov 30, 2022 - 16:39 EST
Maintenance ID 00152 - Maintenance for U.S SKY Reporting customers has been scheduled for:

Saturday, December 10, 2022:
4:00 AM - 6:00 AM EST
3:00 AM - 5:00 AM CST
1:00 AM - 3:00 AM PST

This maintenance is necessary to perform updates in our environment. During this time, SKY Reporting features and system dashboards will not be accessible.

If you have any questions, please contact support.

Posted on Dec 02, 2022 - 09:36 EST
Past Incidents
Dec 4, 2022
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:00 EST
Scheduled - Maintenance ID 02935 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, December 4, 2022:

3:00 AM - 7:00 AM EST
2:00 AM - 6:00 AM CST
12:00 AM - 4:00 AM PST
7:00 PM - 11:00 PM AEDT
8:00 AM - 12:00 PM GMT

This maintenance is necessary to perform a routine maintenance task in our environment.

During this maintenance window, there will be a 30 minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Nov 22, 11:38 EST
Dec 3, 2022
Update - The scheduled maintenance has been completed.
Dec 3, 06:02 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 06:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:00 EST
Scheduled - Maintenance ID 90254 - Maintenance for European SKY Reporting customers has been scheduled for:

Saturday, December 3, 2022:
9:00 AM - 11:00 AM GMT

This maintenance is necessary to perform updates in our environment. During this time, SKY Reporting features and system dashboards will not be accessible.

If you have any questions, please contact support.

Dec 2, 09:30 EST
Completed - The scheduled maintenance has been completed.
Dec 3, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 EST
Scheduled - Maintenance ID 32516 - Please be advised of a maintenance that is scheduled to occur on

Saturday, December 3, 2022:
12:00 AM - 6:00 AM EST

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, your services will be unavailable for no longer than 15 minutes.

If you have any questions, please contact support.

Nov 30, 15:50 EST
Dec 2, 2022
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 EST
Scheduled - Maintenance ID 01686 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5 minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Nov 22, 11:44 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 EST
Scheduled - Maintenance ID 95232 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance. Nightly backups may be delayed for no longer than 2 hours. 

If you have any questions, please contact support.

Nov 22, 11:31 EST
Completed - The scheduled maintenance has been completed.
Dec 2, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 EST
Scheduled - Maintenance ID 53764- Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, you may be logged out of your application but you will be able to immediately log back in. 

If you have any questions, please contact support.

Nov 21, 17:05 EST
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 EST
Scheduled - Maintenance ID 00222 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5 minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Nov 21, 16:53 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 18:00 EST
Scheduled - Maintenance ID 24815 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform a routine maintenance task in our environment.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance. Nightly backups may be delayed for no longer than 2 hours. 

If you have any questions, please contact support.

Nov 21, 16:47 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 21, 16:55 EST
Scheduled - Maintenance ID 95077 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform a routine maintenance task in our environment. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, there will be a 5 minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Nov 21, 16:37 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 07:00 EST
Scheduled - Maintenance ID 30193 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 1, 2022:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform a routine maintenance task in our environment.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance. Nightly backups may be delayed for no longer than 2 hours. 

If you have any questions, please contact support.

Nov 21, 16:22 EST
Completed - The scheduled maintenance has been completed.
Dec 1, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 22:30 EST
Scheduled - Maintenance ID 01158 - Please be advised of a maintenance that is scheduled to occur on

Wednesday, November 30, 2022:
10:30 PM - 2:30 AM EST

This maintenance is necessary to perform a routine maintenance task in our environment.

During this maintenance window, there will be a 10 minute period where you may experience brief service interruptions.

If you have any questions, please contact support.

Nov 28, 12:39 EST
Nov 30, 2022
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.