All Systems Operational

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Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

How can I receive or unsubscribe from the Blackbaud Product and service availability notifications?
https://kb.blackbaud.com/articles/Article/59074

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 00816 - We are performing scheduled maintenance on Saturday, December 7, 2019 between 3:00 AM EST and 6:00 AM EST. Your services will be intermittently unavailable for no longer than 15 minutes. This maintenance is necessary to perform updates in our environment.
Posted on Dec 3, 08:31 EST
Maintenance ID 91348 - Please be advised of a maintenance that is scheduled to occur on Sunday, December 3, 2019:

3:00 AM - 7:00 AM EST
2:00 AM - 6:00 AM CST
12:00 AM - 4:00 AM PST
7:00 PM - 11:00 PM AEDT
8:00 AM - 12:00 PM GMT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. During this maintenance window, you may experience several brief interruptions to your services, but will be able to immediately log back in.
Posted on Dec 4, 09:33 EST
Maintenance ID 44669 - Please be advised of a maintenance that is scheduled to occur on Sunday, December 8, 2019:

3:00 AM - 5:00 AM EST
2:00 AM - 4:00 AM CST
12:00 AM - 2:00 AM PST
7:00 PM - 9:00 PM AEDT
8:00 AM - 10:00 AM GMT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. We expect for transaction processing through Blackbaud Payment Service to be unavailable for no more than 30 minutes during this time. All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.

During this maintenance window, provisioning, administrative access, and reports in Blackbaud Merchant Services will be unavailable for no longer than 1 hour.
Posted on Dec 3, 10:14 EST
Maintenance ID 60010 - Please be advised of a maintenance that is scheduled to occur on Tuesday, December 10, 2019: 11:00 PM - 3:00 AM EST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance.
Posted on Dec 4, 12:16 EST
Maintenance ID 64146 -Please be advised of a maintenance that is scheduled to occur on Tuesday, December 10, 2019:

11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance. During this maintenance window, your services will be unavailable for no longer than 1 hour.
Posted on Dec 4, 12:26 EST
Maintenance ID 02174 - Please be advised of a maintenance that is scheduled to occur on:

Wednesday, December 11, 2019 from 12:00 AM EST to 3:00 AM EST
Tuesday, December 10, 2019 from 9:00 PM PST to 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Posted on Dec 4, 12:20 EST
Maintenance ID 43748 - Please be advised of a maintenance that is scheduled to occur on Thursday, December 12, 2019 from 11:00 PM - 3:00 AM AEDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. During this maintenance window, you may experience several brief interruptions to your services, but will be able to immediately log back in.
Posted on Dec 5, 15:14 EST
Maintenance ID 44282 - Please be advised of a maintenance that is scheduled to occur on Thursday, December 12, 2019:

11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. During this maintenance window, you may experience several brief interruptions to your services, but will be able to immediately log back in.
Posted on Dec 5, 15:01 EST
Maintenance ID 11692 - Please be advised of a maintenance that is scheduled to occur on:

Friday, December 13, 2019 from 12:00 AM EST to 3:00 AM EST
Thursday, December 12, 2019 from 9:00 PM PST to 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Posted on Dec 5, 14:50 EST
Past Incidents
Dec 6, 2019
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 02:00 EST
Scheduled - Maintenance ID 94389 - Please be advised of a maintenance that is scheduled to occur on 

Friday, December 6, 2019:
2:00 AM - 3:00 AM EST

This maintenance is necessary to perform an update in our environment.To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 2 minutes.
Nov 27, 13:14 EST
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 EST
Scheduled - Maintenance ID 75636 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM EST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 20 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 20 minutes. Your web view access will remain uninterrupted during this maintenance.
Nov 27, 12:33 EST
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 EST
Scheduled - Maintenance ID 70930 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM EST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, you may experience several brief interruptions to your services for no longer than 1 hour; however, you should be able to immediately log back in.
Nov 27, 07:40 EST
Completed - The scheduled maintenance has been completed.
Dec 6, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 EST
Scheduled - Maintenance ID 34783 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Nov 27, 07:37 EST
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 EST
Scheduled - Maintenance ID 52640 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 20 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 20 minutes. Your web view access will remain uninterrupted during this maintenance.
Nov 27, 12:30 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 EST
Scheduled - Maintenance ID 64781 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM GMT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1  hour.
Nov 27, 07:35 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 04:01 EST
Scheduled - Maintenance ID 12264 - Please be advised that on Thursday, December 5, 2019 your non-production environment(s) will be migrated off Windows Servers that are approaching Microsoft's end of support. There is no change to your database or CRM product version.

During this maintenance, we anticipate Blackbaud CRM will be unavailable for approximately 20 minutes. If this time does not work for you, please contact support.

If your organization uses the friendly URL to login, there will be no experience change whatsoever. Your current friendly URL, which will persist, is: https://stagelogin.blackbaudondemand.com/MySite.aspx?siteID=12345ABC

If your organization uses a long URL, you and anyone else in your organization will need to update your bookmarks using KB192003 as a guide here: https://kb.blackbaud.com/articles/Article/192003. You may do so ahead of this change. Please use the friendly URL which will not change.

If you use OData, please review KB113839 for guidance here: https://kb.blackbaud.com/articles/Article/113839

We will reach out soon to schedule a similar migration in early 2020 for your production environment.
Dec 4, 14:34 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 EST
Scheduled - Maintenance ID 94995 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 20 minutes. If you experience an interruption to your database view access, you will be able to log off and log back on within 20 minutes. Your web view access will remain uninterrupted during this maintenance.
Nov 27, 12:28 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 EST
Scheduled - Maintenance ID 91453 - We are performing scheduled maintenance on Thursday, December 5, 2019 between 7:00 AM EST and 11:00 AM EST. Your services will be unavailable for up to 5 minutes.
This maintenance is necessary to perform updates in our environment.
Nov 27, 12:22 EST
Completed - The scheduled maintenance has been completed.
Dec 5, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 07:00 EST
Scheduled - Maintenance ID 54739 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, December 5, 2019:
11:00 PM - 3:00 AM AEDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Nov 27, 07:33 EST
Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 05:00 EST
Scheduled - Maintenance ID 25153 - We are performing scheduled maintenance on Wednesday, December 4, 2019 between 5:00 AM EST and 6:00 AM EST. Your services will be unavailable for up to 1 minute.
This maintenance is necessary to perform updates in our environment.
Dec 2, 16:45 EST
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 EST
Scheduled - Maintenance ID 62343 - Please be advised of a maintenance that is scheduled to occur on 

Wednesday, December 4, 2019:
2:00 AM - 3:00 AM EST

This maintenance is necessary to perform an update in our environment.To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 2 minutes.
Nov 27, 12:26 EST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019
Completed - The scheduled maintenance has been completed.
Dec 1, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 21:00 EST
Scheduled - Maintenance ID 03946 - Please be advised of a critical maintenance that is scheduled to occur on 

Saturday, November 30, 2019:
8:00 PM - 12:00 AM CST

This maintenance is necessary to perform an update in our environment. 

Prior to the maintenance, tasks will be disabled for your production site and will remain offline for the duration of the maintenance. During this period, tasks will be held in queue and will resume once work is completed. This includes, but is not limited to, scheduled reports, scheduled email sends, and data synchronization operations.

The work is planned on the following schedule:

8:00 PM CST on Saturday, November 30, 2019 - All tasks will be held in queue for your production site.

10:00 PM CST - A standard maintenance page will be displayed to administrators and site visitors saying: “Site Temporarily Unavailable. Sorry, the site you requested is currently offline for planned maintenance.” During this time, customers will not be able to access the sites, take donations during the maintenance window and redirects will go to the maintenance page. Luminate CMS sites will be placed in static mode and dynamic content will be unavailable. Luminate CRM/Luminate Online and Luminate Online/Raiser's Edge 7 integration data will also be unavailable.

12:00 AM CST- All maintenance should be complete. Tasks will be re-enabled when the maintenance is complete.
Nov 27, 12:41 EST
Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 22:00 EST
Scheduled - Maintenance ID 14393 - Please be advised of a critical maintenance that is scheduled to occur on 

Wednesday, November 27, 2019: 
10:00 PM - 2:00 AM EST

This critical maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 10 minutes.
Nov 27, 14:37 EST
Nov 27, 2019
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 22:00 EST
Scheduled - Maintenance ID 12463 - Please be advised of a critical maintenance that is scheduled to occur on 

Tuesday, November 26, 2019:
10:00 PM - 12:00 AM EST

This critical maintenance is necessary to update Blackbaud NetCommunity to the latest version 7.2. During this maintenance event, your hosting services will be unavailable for no longer than 30 minutes. NetCommunity 7.2 includes security updates related to PCI audits. 

Important Action Required: If your organization locally hosts The Raiser's Edge Web Services (REWS), you will need to upgrade this service as soon as possible to avoid issues when creating new parts. For more information, see KB 116869: http://kb.blackbaud.com/articles/Article/116869
Nov 26, 13:46 EST
Nov 25, 2019

No incidents reported.

Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 EST
Scheduled - Maintenance ID 80119 - Please be advised of a maintenance that is scheduled to occur on Sunday, November 24, 2019 from 3:00 AM - 7:00 AM EST

This maintenance is necessary to perform an update in our environment. During this maintenance window, your services will be unavailable for no longer than 1 hour.
Nov 18, 09:33 EST
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 EST
Scheduled - Maintenance ID 03687 - eTapestry Advanced Mass Email services will be having a planned maintenance window to execute product updates on Saturday, November 23, 2019 from 8:00 PM EST to 12:00 AM EST. 

During this maintenance window, any emails scheduled during this time may be queued and executed upon completion of this maintenance window.
Nov 19, 14:40 EST
Nov 23, 2019
Completed - The scheduled maintenance has been completed.
Nov 23, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:00 EST
Scheduled - Maintenance ID 33239 - We are performing scheduled maintenance on Saturday, November 23, 2019 from 5:00 AM EST until 6:00 AM EST. Your services will be intermittently unavailable for up to 1 hour. This maintenance is necessary to perform an update to our environment.
Nov 18, 13:26 EST
Nov 22, 2019
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Maintenance ID 25316 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 21, 2019:
11:00 PM - 3:00 AM EST

This maintenance is necessary to high level description.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Nov 15, 13:42 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Maintenance ID 95419 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 21, 2019:
11:00 PM - 3:00 AM EST
8:00 PM - 12:00 AM PST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. 

During this maintenance window, your services will be unavailable for up to 1 hour.
Nov 14, 16:28 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Maintenance ID 71392 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2019:
11:00 PM - 3:00 AM EST

This maintenance is necessary to perform an update to our environment.

During this maintenance window, your application will be available. However, the Address Validation or WealthPoint functionality may not be available for no longer than 5 minutes.
Nov 14, 16:18 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 EST
Scheduled - Maintenance ID 74153 - Please be advised of a critical maintenance that is scheduled to occur on Thursday, November 21, 2019 10:00 PM - 12:00 AM EST

This critical maintenance is necessary to perform an update to our environment. 

During this maintenance window, you may experience several brief interruptions to your services for no longer than 1 hour; however, you should be able to immediately log back in.
Nov 20, 15:25 EST
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 23:00 EST
Scheduled - Maintenance ID 21487 - Please be advised of a maintenance that is scheduled to occur on Thursday, November 21, 2019 from 8:00 PM - 9:00 PM PST.

This maintenance is necessary to perform an update in our environment. During this maintenance window, your services will be unavailable for no longer than 1 minute.
Nov 18, 11:09 EST