All Systems Operational

About This Site

Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

Email notifications will be sent to designated contact roles for your organization (Admin, Luminate Online User, or Primary Contacts), which can be managed here: https://kb.blackbaud.com/articles/Article/43479

Altru   Operational
Blackbaud Analytics   Operational
Blackbaud Checkout   Operational
Blackbaud CRM   Operational
Blackbaud Employee Giving   Operational
Blackbaud Employee Volunteering   Operational
Blackbaud Grantmaking Operational
Blackbaud Grantmaking   Operational
Blackbaud Outcomes   Operational
Blackbaud Internet Solutions   Operational
Blackbaud Merchant Services Operational
Blackbaud Merchant Services   Operational
Payments API (Beta)   Operational
Blackbaud NetCommunity   Operational
Blackbaud Payment Service   Operational
Blackbaud Website Package   Operational
Direct Marketing   Operational
DonorCentral Operational
DonorCentral   Operational
DonorCentral NXT   Operational
Education Edge Operational
Education Edge   Operational
Faculty Access for the Web   Operational
Email Services   Operational
eTapestry   Operational
Financial Edge   Operational
Financial Edge NXT Operational
Financial Edge NXT   Operational
Accounts Payable API   Operational
General Ledger API   Operational
Statistical Unit API (Beta)   Operational
Treasury API   Operational
Host*Net / FIMS / IGAM   Operational
K-12 and Smart Tuition Operational
onBoard   Operational
onCampus   Operational
onMessage   Operational
onRecord   Operational
Smart Aid   Operational
Smart Tuition   Operational
School API (Beta)   Operational
Luminate Operational
Luminate Beta   Operational
Luminate CMS   Operational
Luminate Integration   Operational
Luminate Online   Operational
Luminate WebServices   Operational
Luminate CRM   Operational
OmniPoint   Operational
Online Express Operational
Online Express   Operational
Givalanche   Operational
Raiser's Edge   Operational
Raiser's Edge NXT Operational
Raiser's Edge NXT   Operational
Constituent API   Operational
Fundraising API   Operational
Gift API   Operational
Opportunity API   Operational
ResearchPoint   Operational
Sphere   Operational
Team Approach   Operational
WealthPoint   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 13092 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 20, 2018 from 11:00 PM BST to 1:00 AM BST.
This maintenance is necessary to perform an update in our environment.
During this maintenance window, users in database view will be presented with a 15 minute warning to log out of the session and database view access will be unavailable for no longer than 1 hour. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 13, 11:43 EDT
Maintenance ID 85978 & 20076 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 20, 2018 from 11:00 PM EDT to 1:00 AM EDT. 
This maintenance is necessary to perform updates in our environment.
During this maintenance window, your Database View services will be unavailable for no longer than 1 hours. Your Web View access will remain uninterrupted during this maintenance.
Posted on Sep 13, 14:09 EDT
Scheduled Maintenance 40979 - WealthPoint Sep 20, 23:00 - Sep 21, 01:00 EDT
Maintenance ID 40979 - We are proud to inform you of upcoming Data Services updates that are scheduled to occur on Thursday, September 20, 2018 from 11 PM EDT to 1 AM EDT.
This maintenance will add many new and updated records to our system. Updates like this are part of your subscription to our wealth services and, once the maintenance is complete, your searches will include any pertinent updated information.
During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Posted on Sep 13, 11:32 EDT
Scheduled Maintenance 43494 - Altru Sep 20, 23:00 - Sep 21, 03:00 EDT
Maintenance ID 43494 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 20, 2018 from 11:00 PM EDT to 3:00 AM EDT. 
This maintenance is necessary to perform an update in our environment.
During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Posted on Sep 13, 11:46 EDT
Maintenance ID 93669 - Please be advised of a maintenance that is scheduled to occur on Sunday, August 23, 2018 from 12 AM PDT to 4 AM PDT.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.
During this maintenance window, your services will be unavailable for no longer than 1 hour.
Posted on Sep 17, 14:26 EDT
Maintenance ID 00889 - Please be advised of a maintenance that is scheduled to occur on Sunday, September 23, 2018:
• 3:00 AM - 5:30 AM EDT
• 2:00 AM - 4:30 AM CDT
• 12:00 AM - 2:30 AM PDT
• 5:00 PM - 7:30 PM AEST
• 8:00 AM - 10:30 AM BST
This maintenance is necessary to update our payment services with the latest enhancements.
During this maintenance window, you will experience periods of time when payment services are unavailable. All transactions submitted while the service is unavailable will fail and will not be queued for processing.
Posted on Sep 17, 14:09 EDT
Maintenance ID 65576 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 23, 2018:
3:00 AM - 7:00 AM EDT
12:00 AM - 4:00 AM PDT

This maintenance is necessary to perform updates in our environments.
During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 14, 11:53 EDT
Maintenance ID 72175 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 25, 2018 from 11 PM AEST to 3 AM AEST.

This maintenance is necessary to upgrade Raiser's Edge to the latest version 7.96 Patch 13.

During this maintenance window, your services will be unavailable for no longer than 2 hours.
Posted on Sep 18, 13:26 EDT
Maintenance ID 80870 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 25, 2018 from 11:00 PM EDT to 3:00 AM EDT.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
During this maintenance window, database view access will be intermittent for no longer than 5 minutes. If users experience an interruption to your database view access, you will be able to log off and log immediately back on. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 19, 10:11 EDT
Scheduled Maintenance 30410 - Raiser's Edge NXT Sep 25, 23:00 - Sep 26, 03:00 EDT
Maintenance ID 30410 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 25, 2018 from 11:00 PM BST to 3:00 AM BST.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
During this maintenance window, database view access will be intermittent for no longer than 5 minutes. If users experience an interruption to your database view access, you will be able to log off and log immediately back on. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 19, 10:13 EDT
Maintenance ID 55264 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 25, 2018 from 11:00 PM EDT to 3:00 AM EDT.  

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Posted on Sep 18, 13:40 EDT
Maintenance ID 30369 - Please be advised of a maintenance that is scheduled to occur on: 
Wednesday, September 26, 2018 from 1:00 AM - 3:00 AM EDT
Tuesday, September 25, 2018 from 10:00 PM - 12:00 AM PDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Posted on Sep 18, 13:50 EDT
Scheduled Maintenance 13373 - Luminate CMS Sep 26, 22:00 - Sep 27, 00:00 EDT
Maintenance ID 13373 - Please be advised of a maintenance that is scheduled to occur on Wednesday, September 26, 2018 that will impact your Luminate CMS Site. Work will begin at 9 PM CDT and complete by 11 PM CDT.
This maintenance is necessary to perform updates in our environment.
During this maintenance window, your Luminate CMS Site will be available in Static Mode to site visitors and administrators. 
If you have any questions please contact Luminate Support.
Posted on Sep 19, 14:43 EDT
Past Incidents
Sep 19, 2018
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled - Maintenance ID 44442 - We are performing scheduled maintenance on Wednesday, September 19, 2018 from 5 AM EDT to 6 AM EDT. Your services will be unavailable for up to 2 minutes.
This maintenance is necessary to perform an update to our environment.
Sep 18, 15:18 EDT
Sep 18, 2018
Completed - The scheduled maintenance has been completed.
Sep 18, 23:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:30 EDT
Scheduled - Maintenance ID 41343 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 18, 2018:
7:30 PM - 11:30 PM EDT
4:30 PM - 8:30 PM PDT

This maintenance is necessary to perform an update in our environment. 
During this maintenance window, your services will be unavailable for no longer than 5 minutes.
Sep 14, 13:22 EDT
Sep 17, 2018

No incidents reported.

Sep 16, 2018
Completed - The scheduled maintenance has been completed.
Sep 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 EDT
Scheduled - Maintenance ID 44873 - Please be advised of an upcoming maintenance window that is scheduled to occur late evening on Sunday, September 16, 2018 beginning at 3 AM EDT and ending no later than 7 AM EDT.
This maintenance is necessary to perform updates to our email services servers and install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. 
During this maintenance window, email jobs (i.e. General Purpose Email, Email Campaign Blasts, Email Newsletters) sent during this time frame may experience slight delays until the maintenance is complete.
Sep 10, 13:58 EDT
Completed - The scheduled maintenance has been completed.
Sep 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 EDT
Scheduled - Maintenance ID 02997 - Please be advised of a maintenance that is scheduled to occur on Sunday, September 16, 2018:
3:00 AM - 5:00 AM EDT
2:00 AM - 4:00 AM CDT
12:00 AM - 2:00 AM PDT
5:00 PM - 7:00 PM AEST
8:00 AM - 10:00 AM BST 
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. We expect for transaction processing through Blackbaud Payment Service to be unavailable for no more than 5 minutes during this time. All transactions submitted while the Blackbaud Payment Service is unavailable will fail and will not be queued for processing.
During this maintenance window, provisioning, administrative access, and reports in Blackbaud Merchant Services will be unavailable for no longer than 1 hour.
Sep 10, 14:03 EDT
Sep 15, 2018

No incidents reported.

Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - Maintenance ID 72488 & 35787 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018:
8 PM PDT - 12 AM PDT
11 PM EDT - 3 AM EDT
This maintenance is necessary to perform an update to our environment. 
During this maintenance window, users may receive a certificate warning error when attempting to run reports, but should be able to immediately refresh and re-run reports.
Sep 10, 15:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - Maintenance ID 14410 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018 from 11:00 PM EDT to 3:00 AM EDT.
This maintenance is necessary to upgrade Raiser's Edge to the latest version 7.96 Patch 13.
During this maintenance window, your services will be unavailable for no longer than 3 hours. Users in Database View (active Citrix user sessions) will receive a 15 minute warning to save work and log out.
Sep 10, 14:22 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - Maintenance ID 92096 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018 from 8:00 PM PDT to 12:00 AM PDT.

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest Version 7.87 Patch 25.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Sep 7, 13:00 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - Maintenance ID 03638 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018 from 8 PM PDT to 12 AM PDT.
This maintenance is necessary to upgrade Raiser's Edge to the latest version 7.96 Patch 13.
During this maintenance window, your services will be unavailable for no longer than 2 hours.
Sep 6, 14:03 EDT
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 23:00 EDT
Scheduled - Maintenance ID 91872 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018 from 11:00 PM EDT to 1:00 AM EDT. 

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, both Database View and Web View will be unavailable for no longer than 1 hour.
Sep 7, 13:08 EDT
Sep 13, 2018
Completed - The scheduled maintenance has been completed.
Sep 13, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:00 EDT
Scheduled - Maintenance ID [X ID# X] - Please be advised of a maintenance that is scheduled to occur on Thursday, September 13, 2018 from 11:00 PM AEST to 3:00 AM AEST.

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest Version 7.87 Patch 25.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Sep 7, 13:04 EDT
Sep 12, 2018
Completed - The scheduled maintenance has been completed.
Sep 12, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 EDT
Scheduled - Maintenance ID 11496 - We are performing scheduled maintenance on Wednesday, September 12, 2018 from 5:00 AM EDT to 6:00 AM EDT. This maintenance is necessary to perform an update to our environment.
Sep 11, 14:42 EDT
Completed - The scheduled maintenance has been completed.
Sep 12, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 EDT
Scheduled - Maintenance ID 84725 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 11, 2018 from 11:00 PM EDT to 3:00 AM EDT.
This maintenance is necessary to upgrade Financial Edge to the latest version 7.87 patch 25.
During this maintenance window, your services will be unavailable for no longer than 3 hours. Users in Database View (active Citrix user sessions) will receive a 15 minute warning to save work and log out.
Sep 4, 12:43 EDT
Sep 10, 2018

No incidents reported.

Sep 9, 2018
Completed - The scheduled maintenance has been completed.
Sep 9, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 EDT
Scheduled - Maintenance ID 60953 - Please be advised of a maintenance that is scheduled to occur on Sunday, September 9, 2018 from 3:00 AM EDT to 11:00 AM EDT.
This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 25.
During this maintenance window, your services will be unavailable for no longer than 8 hours.
Aug 9, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 EDT
Scheduled - Maintenance ID 62335 - Please be advised of a maintenance that is scheduled to occur on Sunday, September 9, 2018 from 3:00 AM PDT to 7:00 AM PDT.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.
During this maintenance window, your services will be unavailable for no longer than 1 hour.
Sep 4, 12:36 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 EDT
Scheduled - Maintenance ID 15351 - Please be advised of a maintenance that is scheduled to occur on:

Sunday, September 9, 2018:
3:00 AM - 7:00 AM EDT
2:00 AM - 6:00 AM CDT
12:00 AM - 4:00 AM PDT
5:00 PM - 9:00 PM AEST
8:00 AM - 12:00 PM BST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, you may experience several brief interruptions to your services during this maintenance window, but will be able to immediately log back in.
Aug 31, 09:53 EDT
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 03:00 EDT
Scheduled - Maintenance ID 54628 - Please be advised of a maintenance that is scheduled to occur on
Sunday, September 9, 2018:
• 3:00 AM - 4:00 AM EDT
• 2:00 AM - 3:00 AM CDT
• 12:00 AM - 1:00 AM PDT
• 5:00 PM - 6:00 PM AEST
• 8:00 AM - 9:00 AM BST

This maintenance is necessary to perform an infrastructure update in our environment.
During this maintenance window, access to your services will be unavailable for two periods, approximately 1 minute each. Any general purpose or transactional jobs (such as bulk email blasts or donation acknowledgements) sent during the interruption will fail until the maintenance is complete. To ensure successful completion, business processes, reporting, or email jobs should avoid being scheduled during this time as they will be stopped during the maintenance. Online Express Donation forms and Plug-in pages will also be unavailable during portions of the maintenance.
Sep 5, 16:51 EDT
Sep 8, 2018

No incidents reported.

Sep 7, 2018
Completed - The scheduled maintenance has been completed.
Sep 7, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 17:00 EDT
Scheduled - Maintenance ID 95321 - We are performing scheduled maintenance on Friday, September 7, 2018 from 5:00 PM EDT to 9:00 PM EDT. This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. Your services will be unavailable for up to 10 minutes.
Aug 31, 09:59 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Maintenance ID 10332 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 6, 2018 from 8:00 PM PDT to 12:00 AM PDT. 
This maintenance is necessary to perform an update in our environment. 
During this maintenance window, your services will be unavailable for no longer than 30 minutes.
Aug 31, 16:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Maintenance ID 25836 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 6, 2018 from 11:00 PM EDT to 3:00 AM EDT.
This maintenance is necessary to perform an update in our environment.
During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Aug 31, 15:45 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Maintenance ID 61861 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 6, 2018 from 11:00 PM EDT to 3:00 AM EDT. 

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 30 minutes.
Aug 31, 15:00 EDT
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 23:00 EDT
Scheduled - Maintenance ID 74569 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 6, 2018:
11:00 PM - 3:00 AM EDT
8:00 PM - 12:00 AM PDT
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
During this maintenance window, your services will be unavailable for no longer than 1 hour.
Aug 30, 12:24 EDT
Sep 6, 2018
Completed - The scheduled maintenance has been completed.
Sep 6, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 09:00 EDT
Scheduled - Maintenance ID 31125 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 6, 2018 from 11:00 PM AEST to 2:00 AM AEST. 

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 30 minutes.
Aug 31, 15:07 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:30 EDT
Scheduled - Maintenance ID 14021 - We are performing scheduled maintenance on Wednesday, September 5, 2018 from 10:30 PM EDT to 2:30 AM EDT. Your services will be unavailable for up to 2 minutes. This maintenance is necessary to perform updates in our environment.
Sep 5, 22:30 EDT
Sep 5, 2018
Completed - The scheduled maintenance has been completed.
Sep 5, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 23:00 EDT
Scheduled - Maintenance ID 91851 - Please be advised of a maintenance that is scheduled to occur on Tuesday, September 4, 2018 from 11:00 PM EDT to 3:00 AM EDT.
This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.
During this maintenance window, your services will be unavailable for no longer than 1 hour.
Aug 28, 12:23 EDT