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Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

How can I receive or unsubscribe from the Blackbaud Product and service availability notifications?
https://kb.blackbaud.com/articles/Article/59074

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 62740 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 22, 2019:

3:00 AM - 7:00 AM EDT
2:00 AM - 6:00 AM CDT
12:00 AM - 4:00 AM PDT
5:00 PM - 9:00 PM AEST
8:00 AM - 12:00 PM BST

This maintenance is necessary to perform updates to our Email Services to help efficiently process end of year email. 

During this maintenance window while we make improvements, access to your services will not be interrupted; however, Email Services will be unavailable for no longer than 4 hours. Any general purpose jobs (such as bulk email blasts) or transactional jobs (such as donation acknowledgements) sent during this time will fail until the maintenance is complete.To ensure the successful completion of any scheduled jobs, please avoid scheduling them during this maintenance window.
Posted on Sep 20, 17:26 EDT
Maintenance ID 43582 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 22, 2019:
3:00 AM - 7:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 16, 13:50 EDT
Maintenance ID 81294 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 22, 2019:
3:00 AM  - 7:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 17, 10:50 EDT
Maintenance ID 82356 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 22, 2019:
3:00 AM - 7:00 AM EDT
12:00 AM - 4:00 AM PDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. 

During this maintenance window, your services will be unavailable for up to 1 hour.
Posted on Sep 18, 16:07 EDT
Maintenance ID 91285 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 24, 2019:
11:00 PM - 3:00 AM AEST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes.  If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 19, 13:45 EDT
Maintenance ID 80435 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 24, 2019:
11:00 PM - 3:00 AM BST

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 19, 13:49 EDT
Scheduled Maintenance 24578 - eTapestry Sep 24, 21:00 - Sep 25, 02:00 EDT
Maintenance ID 24578 - eTapestry Advanced Mass Email services will be having a planned maintenance window to execute product updates on Tuesday, September 24, 2019 from 9:00 PM EDT to 2:00 AM EDT. 

During this maintenance window, any emails scheduled during this time may be queued and executed upon completion of this maintenance window.
Posted on Sep 17, 10:53 EDT
Maintenance ID 95254 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 24, 2019: 
8:00 PM - 12:00 AM PDT

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 31.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 17, 10:54 EDT
Maintenance ID 04176 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 24, 2019:
11:00 PM - 3:00 AM EDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, database view access will be intermittent for no longer than 30 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 30 minutes. Your web view access will remain uninterrupted during this maintenance.
Posted on Sep 19, 13:47 EDT
Maintenance ID 50354 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 26, 2019:
11:00 PM - 3:00 AM AEST

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 31.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 19, 13:52 EDT
Maintenance ID 25892 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 26, 2019:
8:00 PM - 12:00 AM PDT

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 31.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 19, 13:54 EDT
Maintenance ID 01780 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 26, 2019:
11:00 PM - 3:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Posted on Sep 19, 13:56 EDT
Scheduled Maintenance 03242 - Luminate CMS Sep 26, 23:00 - Sep 27, 03:00 EDT
Maintenance ID 03242 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 26, 2019:
10:00 PM - 2:00 AM CDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, CMS content will be completely unavailable for the first 30 minutes. Luminate CMS Sites will be available in Static Mode to site visitors and administrators for the remainder of the maintenance; however, admin functions will be unavailable for the duration of the maintenance.
Posted on Sep 20, 16:14 EDT
Maintenance ID 23391 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, October 6, 2019:
3:00 AM - 11:00 AM EDT

This maintenance is necessary to upgrade Financial Edge-Education Edge to the latest version 7.87 Patch 31.

During this maintenance window, your services will be unavailable for no longer than 8 hours.
Posted on Sep 4, 15:13 EDT
Past Incidents
Sep 20, 2019
Completed - The scheduled maintenance has been completed.
Sep 20, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 17:00 EDT
Scheduled - Maintenance ID 31735 - We are performing scheduled maintenance on Friday, September 20, 2019 from 5:00 PM EDT to 9:00 PM EDT. This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. Your services will be unavailable for up to 10 minutes.
Sep 13, 10:01 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 EDT
Scheduled - Maintenance ID 33941 - We are performing scheduled maintenance on Friday, September 20, 2019 between 5:00 AM EDT and 6:00 AM EDT. Your services will be unavailable for up to 1 minute.
This maintenance is necessary to perform updates in our environment.
Sep 19, 16:56 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 EDT
Scheduled - Maintenance ID 63874 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 19, 2019:
11:00 PM - 3:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Sep 16, 13:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:00 EDT
Scheduled - Maintenance ID 12051 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 19, 2019 from 11:00 PM - 3:00 AM EDT
This maintenance is necessary to perform an update to our environment. During this maintenance window, your services will be unavailable for no longer than 4 hours.
Sep 12, 11:25 EDT
Sep 18, 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 EDT
Scheduled - Maintenance ID 54325 - We are performing scheduled maintenance on Wednesday, September 18, 2019 from 5:00 AM EDT until 6:00 AM EDT. During the maintenance, your services will be unavailable for up to 1 minute. This maintenance is necessary to perform an update to our environment.
Sep 13, 14:44 EDT
Completed - The scheduled maintenance has been completed.
Sep 18, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:30 EDT
Scheduled - Maintenance ID 41586 - We are performing scheduled maintenance on Tuesday, September 17, 2019 from 10:30 PM EDT until 2:30 AM EDT. Your services will be unavailable for up to 1 minute. This maintenance is necessary to perform an update to our environment.
Sep 13, 14:40 EDT
Sep 16, 2019

No incidents reported.

Sep 15, 2019
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 03:00 EDT
Scheduled - Maintenance ID 10460 - Please be advised of a maintenance that is scheduled to occur on Sunday, September 15, 2019:

3:00 AM - 12:00 PM EDT
12:00 AM - 9:00 AM PDT

This maintenance is necessary to update Blackbaud NetCommunity to the latest version 7.2. 

During this maintenance event, your hosting services will be unavailable for no longer than 30 minutes. NetCommunity 7.2 includes security updates related to PCI audits. 

Important Action Required: If your organization locally hosts The Raiser's Edge Web Services (REWS), you will need to upgrade this service as soon as possible to avoid issues when creating new parts. For more information, see KB 116869 here: http://kb.blackbaud.com/articles/Article/116869
Sep 9, 16:18 EDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - Maintenance ID 70916 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 12, 2019:
11:00 PM - 3:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Sep 6, 11:12 EDT
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 EDT
Scheduled - Maintenance ID 42934 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 12, 2019 between 7:00 AM EDT and 11:00 AM EDT. This maintenance is necessary to perform an update to our environment. During this maintenance window, your services will be unavailable for no longer than 5 minutes.
Sep 9, 08:26 EDT
Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 05:00 EDT
Scheduled - Maintenance ID 14541 - We are performing scheduled maintenance on Wednesday, September 11, 2019 between 5:00 AM EDT and 6:00 AM EDT. Your services will be unavailable for up to 1 minute.
This maintenance is necessary to perform updates in our environment.
Sep 6, 10:23 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Scheduled - Maintenance ID 35895 - We are notifying you of a maintenance to your Luminate Online ITC site that is scheduled to occur on Tuesday, September 10, 2019. Work will begin at 10:00 PM CDT and complete by 2:00 AM CDT. 

This maintenance will only be completed in the non-production environment called ITC, also known as LOT or DEV sites. Sites included in the maintenance will have a URL that begins with "secure8", which does not include your production donor-facing site. Sites in the ITC environment are not to be used for production donor-facing purposes.

This scheduled maintenance is necessary to perform an update to our environment. 

During the maintenance, we anticipate that your ITC site will experience a period of unavailability to visitors and administrators for no longer than 10 minutes.
Sep 4, 15:14 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Scheduled - Maintenance ID 63810 - We are notifying you of required maintenance that is scheduled to occur on Tuesday, September 10, 2019 from 10:00 PM CDT to 2:00 AM CDT.

This maintenance is necessary to perform an update in our environment. 

Prior to the maintenance, tasks will be disabled for your production site and will remain offline for the duration of the maintenance. During this period, tasks will be held in queue and will resume once work is completed. This includes, but is not limited to, scheduled reports, scheduled email sends, and data synchronization operations.

During the maintenance window, your site will be unavailable to visitors and administrators. A standard maintenance page will be displayed to administrators and site visitors saying: “Site Temporarily Unavailable. Sorry, the site you requested is currently offline for planned maintenance.” During this time, customers will not be able to access the sites, take donations during the maintenance window and redirects will go to the maintenance page. Luminate CMS sites will be placed in static mode and dynamic content will be unavailable.  Luminate CRM/Luminate Online and Luminate Online/Raiser's Edge 7 integration data will also be unavailable.

The work is planned on the following schedule:

9:30 PM CDT on Tuesday, September 10, 2019 - All tasks will be held in queue for your production site.
10:00 PM CDT - A maintenance page will be displayed for your production site. 
2:00 AM CDT- All maintenance should be complete. Tasks will be re-enabled when the maintenance is complete.
Sep 4, 14:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 11, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:30 EDT
Scheduled - Maintenance ID 54259 - We are performing scheduled maintenance on Tuesday, September 10, 2019 from 10:30 PM EDT until 2:30 AM EDT. This maintenance is necessary to perform an update to our environment. During this maintenance your services will be unavailable for no longer than 1 minute.
Sep 9, 08:44 EDT
Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 23:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:00 EDT
Scheduled - Maintenance ID 10713 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, September 10, 2019:
8:00 PM - 8:15 PM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your FTP services will be unavailable for no longer than 2 minutes.
Sep 6, 07:45 EDT
Sep 9, 2019

No incidents reported.

Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 EDT
Scheduled - Maintenance ID 25647 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 8, 2019:
3:00 AM - 12:00 PM EDT

This maintenance is necessary to update Blackbaud NetCommunity to the latest version 7.2. 

During this maintenance event, your hosting services will be unavailable for no longer than 30 minutes. NetCommunity 7.2 includes security updates related to PCI audits. 

Important Action Required: If your organization locally hosts The Raiser's Edge Web Services (REWS), you will need to upgrade this service as soon as possible to avoid issues when creating new parts. For more information, see KB 116869.
Sep 3, 15:37 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 EDT
Scheduled - Maintenance ID 05627 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 8, 2019:
3:00 AM - 7:00 AM EDT

This maintenance is necessary to update eTapestry to the latest version 7.51.0.

During this maintenance window, your services will be unavailable for no longer than 30  minutes.

If you have any questions about this release, please see our New Features Guide: http://s21acms01blkbsa02.blob.core.windows.net/prod/docs/default-source/how-to-documentation/etapestry-how-to/previous-new-features/etapnf751.pdf or contact support.
Sep 4, 14:29 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 EDT
Scheduled - Maintenance ID 33947 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 8, 2019:
2:00 AM - 6:00 AM CDT

This maintenance is necessary to perform updates to our email services servers and install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, email jobs (i.e. General Purpose Email, Email Campaign Blasts, Email Newsletters) sent during this time frame may experience slight delays until the maintenance is complete.
Sep 3, 15:43 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 EDT
Scheduled - Maintenance ID 03133 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, September 8, 2019:
3:00 AM - 7:00 AM EDT

This maintenance is necessary to perform an update to our Raiser's Edge/Blackbaud NetCommunity Integration Services.

During this maintenance window, users in Database View (active Citrix user sessions) may be presented with a 15 minute warning to save work and log out; however, you will be able to immediately log back in to a new session. Your Web View access will remain uninterrupted during this maintenance.
Sep 3, 15:39 EDT
Completed - The scheduled maintenance has been completed.
Sep 8, 03:44 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 03:00 EDT
Scheduled - Maintenance ID 01157 - Please be advised of maintenance that is scheduled to occur on:

Sunday, September 8, 2019:
3:00 AM - 7:00 AM EDT
2:00 AM - 6:00 AM CDT
12:00 AM - 4:00 AM PDT
5:00 PM - 9:00 PM AEST
8:00 AM - 12:00 PM BST 

This maintenance is necessary to update our payment services with the latest enhancements.

During this maintenance window, you will experience periods of time when payment services are unavailable. All transactions submitted while the service is unavailable will fail and will not be queued for processing.
Sep 4, 14:37 EDT
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Maintenance ID 30737 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 5, 2019: 11:00 PM - 3:00 AM EDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data. To ensure successful completion, business processes or jobs should avoid being scheduled during this time as they will be stopped during the maintenance.

During this maintenance window, your services will be unavailable for no longer than 1 hour.
Aug 31, 17:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Maintenance ID 02026 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 5, 2019: 11:00 PM - 3:00 AM EDT

This maintenance is necessary to perform an update to our environment.

During this maintenance window, database view access will be unavailable for no longer than 10 minutes. If users experience an interruption to your database view access, you will be able to log off and log back on within 10 minutes. Your web view access will remain uninterrupted during this maintenance.
Aug 31, 09:04 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Maintenance ID 01223 - Please be advised of a maintenance that is scheduled to occur on Thursday, September 5, 2019 from 10:00 PM - 2:00 AM CDT

This maintenance is necessary to perform an update to our environment.

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Aug 31, 09:00 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 EDT
Scheduled - Maintenance ID 30962 - Please be advised of a maintenance that is scheduled to occur on 

Friday, September 6, 2019 from 1:00 AM EDT to 3:00 AM EDT
Thursday, September 5, 2019 from 10:00 PM PDT to 12:00 AM PDT

This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up-to-date on industry requirements and further ensure the protection of your data.

During this maintenance window, you may experience several brief interruptions to your services; however, you should be able to immediately log back in.
Aug 31, 08:55 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Maintenance ID 11035 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, September 5, 2019:
11:00 PM - 3:00 AM EDT

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.
Aug 30, 16:14 EDT
Completed - The scheduled maintenance has been completed.
Sep 6, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 23:00 EDT
Scheduled - Maintenance ID 33319 - We are proud to inform you of upcoming Data Services updates that are scheduled to occur on Thursday, September 5, 2019 from 11 PM EDT to 1 AM EDT. 

This maintenance will add many new and updated records to our system. Updates like this are part of your subscription to our wealth services and, once the maintenance is complete, your searches will include any pertinent updated information.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.
Aug 22, 15:25 EDT