In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 23:00 EST
Scheduled - Maintenance ID 61702 - Please be advised of a maintenance that is scheduled to occur on

Wednesday, November 20, 2024:

11:00 PM - 03:00 AM EST
10:00 PM - 02:00 AM CST
9:00 PM - 01:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 2 hours. Any scheduled processes during this time may fail. 

If you have any questions, please contact support.

Nov 20, 2024 23:00 - Nov 21, 2024 03:00 EST

About This Site

Welcome to the page for upcoming Blackbaud planned maintenance. Planned work to keep our services up-to-date are tracked here.

If you are experiencing an issue with your services that is not related to a scheduled maintenance reflected on this page, check the status of your services here: http://status.blackbaud.com/

How can I receive or unsubscribe from the Blackbaud Product and service availability notifications?
https://kb.blackbaud.com/articles/Article/59074

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signin.blackbaud.com Operational
Support Operational
Blackbaud Altru® Under Maintenance
Blackbaud Analytics Operational
Blackbaud Award Management™ Operational
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Blackbaud Church Management™ Operational
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Core functionality Operational
School API Operational
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Blackbaud Financial Edge NXT® Operational
Accounts Payable API Operational
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General Ledger API Operational
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Payments API Operational
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Communication Preference API (Beta) Operational
Constituent API Operational
Email Marketing Operational
Fundraising API Operational
Gift API Operational
List API (Beta) Operational
Online Registration Service (Beta) Operational
Opportunity API Operational
Prospects Insights Operational
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Blackbaud Tuition Management™ Operational
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donorCentrics® Operational
Email Services Operational
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JustGiving® from Blackbaud® Operational
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OmniPoint™ Operational
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NPOconnect® Operational
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YourCause® GrantsConnect® Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance ID 61928 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:
05:00 AM - 06:30 AM EST
04:00 AM - 05:30 AM CST
03:00 AM - 04:30 AM MST
02:00 AM - 03:30 AM PST

This maintenance is necessary to perform an update to the environment.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 13:49 EST
Maintenance ID 60550 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Posted on Nov 14, 2024 - 12:29 EST
Maintenance ID 61746 - Please be advised of a maintenance that is scheduled to occur on

Your Luminate Online production site has been scheduled to be upgraded to version 24.5.0 on Friday, November 22, 2024. Work will begin at 1:00 AM AEDT and complete by 3:00 AM AEDT.

During the maintenance, your site will remain available to visitors and administrators. A warning message will be displayed to advise visitors to avoid entering information until the upgrade is complete. This banner is expected to display at the top of your site for no more than 30 minutes. 

The work is planned on the following schedule:

1:00 AM AEDT - A maintenance banner will display on your production site for no more than 15 minutes after the start of the maintenance window. 
3:00 AM AEDT - All maintenance should be complete.

Please see the release notes for details on this update.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 16:19 EST
Update - We will be undergoing scheduled maintenance during this time.
Nov 15, 2024 - 14:02 EST
Scheduled - Maintenance ID 61927 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:
5:00 PM - 09:00 PM EST
6:00 PM - 10:00 PM CST
7:00 PM - 11:00 PM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to install the latest security patches.

During this maintenance window, your services will be unavailable for no longer than 10 minutes.

If you have any questions, please contact support.

Nov 15, 2024 - 13:56 EST
Maintenance ID 60579 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Posted on Nov 14, 2024 - 13:40 EST
Maintenance ID 61886 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:
09:00 PM - 10:00 PM EST
08:00 PM - 09:00 PM CST
07:00 PM - 08:00 PM MST
06:00 AM - 07:00 PM PST

This maintenance is necessary to perform an update to the environment.

During this maintenance window, your services will be unavailable for no longer than 30 minutes.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 14:01 EST
Scheduled Maintenance 61237 - Multiple Services Affected Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
Maintenance ID 61237 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. 

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 16:22 EST
Scheduled Maintenance 61850 - Multiple Services Affected Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
Maintenance ID 61850 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. 

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 17:24 EST
Scheduled Maintenance 61702 - Blackbaud Luminate Online® Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
Maintenance ID 61702 - Please be advised of a maintenance that is scheduled to occur on Thursday, November 21, 2024

Your Luminate Online production site has been scheduled to be upgraded to version 24.5.0 on Thursday, November 21, 2024. Work will begin at 1:00 AM AEDT and complete by 3:00 AM AEDT.

During the maintenance, your site will remain available to visitors and administrators. A warning message will be displayed to advise visitors to avoid entering information until the upgrade is complete. This banner is expected to display at the top of your site for no more than 30 minutes. 

The work is planned on the following schedule:

1:00 AM AEDT - A maintenance banner will display on your production site for no more than 30 minutes after the start of the maintenance window. 
3:00 AM AEDT - All maintenance should be complete.

Please see the release notes for details on this update.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 17:19 EST
Scheduled Maintenance 61241 - Multiple Services Affected Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
Maintenance ID 61241 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 10-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. 

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 17:03 EST
Scheduled Maintenance 61888 - Multiple Services Affected Nov 21, 2024 23:00 - Nov 22, 2024 00:00 EST
Maintenance ID 61888 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 12:00 AM GMT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 5 minutes.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 16:56 EST
Scheduled Maintenance 60614 - Multiple Services Affected Nov 21, 2024 23:00 - Nov 22, 2024 03:00 EST
Maintenance ID 60614 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 21, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in.

If you have any questions, please contact support.

Posted on Nov 14, 2024 - 13:43 EST
Maintenance ID 61747 - Please be advised of a maintenance that is scheduled to occur on Friday, November 22, 2024

Your Luminate Online production site has been scheduled to be upgraded to version 24.5.0 on Friday, November 22, 2024. Work will begin at 12:00 AM CST and complete by 4:00 AM CST.

During the maintenance, your site will remain available to visitors and administrators. A warning message will be displayed to advise visitors to avoid entering information until the upgrade is complete. This banner is expected to display at the top of your site for no more than 30 minutes. 

The work is planned on the following schedule:

12:00 AM CST - A maintenance banner will display on your production site for no more than 30 minutes after the start of the maintenance window. 
4:00 AM CST - All maintenance should be complete.

Please see the release notes for details on this update

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 17:10 EST
Maintenance ID 61986 - Please be advised of a critical maintenance that is scheduled to occur on

Friday, November 22, 2024:
12:00 AM - 6:00 AM EST

This maintenance is necessary to perform updates in our environment.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.

If you have any questions, please contact support.

Posted on Nov 19, 2024 - 13:15 EST
Maintenance ID 61700 - Please be advised of a maintenance that is scheduled to occur on

Friday, November 22, 2024:

7:30 PM - 11:30 PM EST
6:30 PM - 10:30 PM CST
5:30 PM -  9:30 PM MST
4:30 PM -  8:30 PM PST

This maintenance is necessary to perform an update to the environment.

During this maintenance window, your services will be unavailable for no longer than 2 hours.

If you have any questions, please contact support.

Posted on Nov 14, 2024 - 13:49 EST
Maintenance ID 61248 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, November 24, 2024:
3:00 AM - 7:00 AM EST
2:00 AM - 6:00 AM CST
1:00 AM - 5:00 AM MST
12:00 AM - 4:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 20-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. 

If you have any questions, please contact support.

Posted on Nov 20, 2024 - 14:53 EST
Maintenance ID 61957 - We would like to inform you that we will be performing maintenance on Sunday, November 24, 2024 during the following maintenance window:
03:00 AM -06:00 AM EST
02:00 AM - 05:00 AM CST
01:00 AM - 04:00 AM MST
12:00 AM - 03:00 AM PST
08:00 AM - 11:00 AM GMT
07:00 PM - 10:00 PM AEDT

Your services will be unavailable for up to 15 minutes between 03:00 AM and 6:00 AM EST. Any payment transactions submitted while your services are unavailable will fail and will not be queued for processing. Provisioning, administrative access and reports in Blackbaud Merchant Services™ will also be unavailable.

Maintenance is part of our commitment to providing our customers with modern, performant, secure, compliant and innovative payment processing solutions. This maintenance is necessary to install the latest security patches from Microsoft to keep our environment up to date on industry requirements and to better protect your data.

We continue to work on ways to maximize availability of your Blackbaud solutions, as we understand how disruptive any downtime can be, especially if it coincides with a major appeal or campaign. When downtime is required, you can still provide donation processing capabilities to your constituents by leveraging our JustGiving from Blackbaud platform, which is not impacted by this maintenance. JustGiving can be utilized by including a URL link to a separate JustGiving donation checkout. There is no cost to setting up or using JustGiving; in addition, there are no subscription fees, no platform fees, and no processing feeds. This approach provides you with two powerful Blackbaud giving platforms when needed. 

If you have any questions, please contact support.

Posted on Nov 20, 2024 - 14:37 EST
Maintenance ID 61807 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, December 8, 2024:

3:00 AM - 12:00 PM EST
2:00 AM - 11:00 AM CST
1:00 AM - 10:00 AM MST
12:00 AM - 9:00 AM PST

During an extended maintenance window, we will be moving your Blackbaud Financial Edge solution to Blackbaud's Cloud Operations where your data will reside in Blackbaud's Microsoft Azure public cloud environment. Look for additional emails with more details closer to your relocation date. You can visit the Public Cloud Relocation Resource and FAQs for more information.

If you have any questions, please contact support.

Posted on Nov 08, 2024 - 13:49 EST
Maintenance ID 61933 - Please be advised of a maintenance that is scheduled to occur on

Sunday, December 15, 2024:

3:00 AM - 12:00 PM EST
2:00 AM - 11:00 AM CST
1:00 AM - 10:00 AM MST
12:00 AM - 9:00 AM PST

During an extended maintenance window we will be moving your Blackbaud Raiser's Edge® solution to Blackbaud's Cloud Operations where your data will reside in Blackbaud's Microsoft Azure public cloud environment. Look for additional emails with more details closer to your relocation date. You can visit the Public Cloud Relocation Resource and FAQs for more information.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 16:08 EST
Maintenance ID 61934 - Please be advised of a maintenance that is scheduled to occur on

Sunday, December 15, 2024:

3:00 AM - 12:00 PM EST
2:00 AM - 11:00 AM CST
1:00 AM - 10:00 AM MST
12:00 AM - 9:00 AM PST

During an extended maintenance window we will be moving your Blackbaud Raiser's Edge® solution to Blackbaud's Cloud Operations where your data will reside in Blackbaud's Microsoft Azure public cloud environment. Look for additional emails with more details closer to your relocation date. You can visit the Public Cloud Relocation Resource and FAQs for more information.

If you have any questions, please contact support.

Posted on Nov 15, 2024 - 16:15 EST
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - Maintenance ID 62042 - Please be advised of a critical maintenance that is scheduled to occur on 

Wednesday, November 20, 2024:

10:00 PM - 12:00 AM EST
9:00 PM - 11:00 PM CST
8:00 PM - 10:00 PM MST
7:00 PM - 9:00 PM PST

This critical maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 30 minutes.

If you have any questions, please contact support.

Nov 20, 16:07 EST
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:00 EST
Scheduled - Maintenance ID 62028 - Please be advised of a critical maintenance that is scheduled to occur on 

Wednesday, November 20, 2024:
10:00 PM - 12:00 AM EST
9:00 PM - 11:00 PM CST
8:00 PM - 10:00 PM MST
7:00 PM - 9:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 10 minutes.

If you have any questions, please contact support.

Nov 20, 14:39 EST
Nov 20, 2024
Completed - The scheduled maintenance has been completed.
Nov 20, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:01 EST
Scheduled - Maintenance ID 60613 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Nov 12, 14:24 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - Maintenance ID 60538 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

If you have any questions, please contact support.

Nov 12, 15:39 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:01 EST
Scheduled - Maintenance ID 61230 - Please be advised of a maintenance that is scheduled to occur on

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Nov 14, 12:25 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 EST
Scheduled - Maintenance ID 61984 - Please be advised of a critical maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:
10:00 PM - 12:00 AM EST
9:00 PM - 11:00 PM CST
8:00 PM - 10:00 PM MST
7:00 PM - 9:00 PM PST

This critical maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 2 hours.

If you have any questions, please contact support.

Nov 19, 16:37 EST
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:01 EST
Scheduled - Maintenance ID 60576 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Nov 12, 14:15 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 EST
Scheduled - Maintenance ID 60537 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM GMT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

If you have any questions, please contact support.

Nov 12, 13:24 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 11:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 EST
Scheduled - Maintenance ID 60549 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in.

If you have any questions, please contact support.

Nov 12, 13:21 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 07:00 EST
Scheduled - Maintenance ID 60536 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 19, 2024:

11:00 PM - 3:00 AM AEDT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.

If you have any questions, please contact support.

Nov 12, 13:16 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:00 EST
Scheduled - Maintenance ID 61932 - Please be advised of a maintenance that is scheduled to occur on

Tuesday, November 19, 2024:
05:00 AM - 06:30 AM EST
04:00 AM - 05:30 AM CST
03:00 AM - 04:30 AM MST
02:00 AM - 03:30 AM PST

This maintenance is necessary to perform an update to the environment.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.

If you have any questions, please contact support.

Nov 15, 13:45 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 EST
Scheduled - Maintenance ID 61804 - Please be advised of a maintenance that is scheduled to occur on 

Sunday, November 17, 2024:

3:00 AM - 6:00 AM EST
2:00 AM - 5:00 AM CST
1:00 AM - 4:00 AM MST
12:00 AM - 3:00 AM PST
8:00 AM - 11:00 AM GMT
7:00 PM - 10:00 PM AEDT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 3 hours.

If you have any questions, please contact support.

Nov 12, 13:10 EST
Nov 16, 2024

No incidents reported.

Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:00 EST
Scheduled - Maintenance ID 61665 - Please be advised of a maintenance that is scheduled to occur on 

Friday, November 15, 2024:

7:00 PM - 9:00 PM EST
6:00 PM - 8:00 PM CST
5:00 PM - 7:00 PM MST
4:00 PM - 6:00 PM PST

This maintenance is necessary to perform an update to the environment.

During this maintenance window, your services will be unavailable for no longer than 2 hours.

If you have any questions, please contact support.

Nov 12, 11:32 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 EST
Scheduled - Maintenance ID 61512 - Please be advised of a maintenance that is scheduled to begin on Friday, November 15, 2024. Work will begin at 1:00 AM GMT and complete by 7:00 PM GMT.

This maintenance is necessary to perform an update in our environment.

During this maintenance period, you will still be able to log in and access the non-production environment; however, you may experience interruptions to scheduled business processes in your non-production database. Your scheduled business processes will be executed at the next regularly scheduled time after the conclusion of the maintenance. We recommend planning accordingly as scheduled business processes may be impacted during the maintenance timeframe. We apologize for any inconvenience this extended maintenance timeframe may cause and appreciate your understanding as we work to improve our services. If you have any questions or need further assistance, please reach out to support.

If you have any questions, please contact support.

Nov 8, 13:25 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:00 EST
Scheduled - Maintenance ID 61305 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to upgrade Raiser's Edge® to Patch 36.

During this maintenance window, your services will be unavailable for no longer than 4 hours. Users in Database View (active Citrix user sessions) will be presented with a 15-minute warning to save work and log out.

If you have any questions, please contact support.

Nov 7, 09:04 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:01 EST
Scheduled - Maintenance ID 61701 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment. 

During this maintenance window, your services will be unavailable for no longer than 4 hours.

If you have any questions, please contact support.

Nov 8, 13:30 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 23:01 EST
Scheduled - Maintenance ID 61591 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

11:00 PM - 3:00 AM EST

This maintenance is necessary to make a security change to the SQL server hosting your Production Blackbaud NetCommunity databases.  

During this maintenance window, your Blackbaud NetCommunity application will remain online and accessible. As this security improvement is being applied, you may notice a change in performance during the maintenance window. This is expected. 

If you have any questions, please contact support.

Nov 7, 09:09 EST
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 23:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 EST
Scheduled - Maintenance ID 61582 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

9:00 PM - 11:00 PM EST
8:00 PM - 10:00 PM CST
7:00 PM - 9:00 PM MST
6:00 PM - 8:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 2 hours.

If you have any questions, please contact support.

Nov 7, 15:19 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 22:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 EST
Scheduled - Maintenance ID 61595 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

11:00 PM - 3:00 AM GMT

This maintenance is necessary to make a security change to the SQL server hosting your Production Blackbaud NetCommunity databases.  

During this maintenance window, your Blackbaud NetCommunity application will remain online and accessible. As this security improvement is being applied, you may notice a change in performance during the maintenance window. This is expected. 

If you have any questions, please contact support.

Nov 7, 08:56 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 19:00 EST
Scheduled - Maintenance ID 61744 - Your Luminate Online ITC site has been scheduled to be upgraded to version 24.5.0 on Thursday, November 14, 2024. Work will begin at 6:00 PM CST and complete by 9:00 PM CST.

This maintenance will only be completed in the non-production environment called ITC, also known as LOT or DEV sites. Sites included in the maintenance will have a URL that begins with "secure8", which does not include your production donor-facing site. Sites in the ITC environment are not to be used for production donor-facing purposes.

During the maintenance, your ITC site will remain available to visitors and administrators. A warning message banner will be displayed to advise visitors to avoid entering information until the upgrade is complete. For a period of no longer than 30 minutes, visitors and administrators may experience intermittent connectivity issues or interrupted sessions. 

The work is planned on the following schedule:

6:00 PM CST - Your ITC site will display a maintenance warning message advising against entering data.
All maintenance should be complete by 9:00 PM CST.

Please see the release notes for details on this update.

If you have any questions, please contact support.

Nov 8, 13:08 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 09:00 EST
Scheduled - Maintenance ID 61524 - Please be advised of a maintenance that is scheduled to begin on Friday, November 15, 2024. Work will begin at 1:00 AM AEDT and complete by 7:00 AM AEDT.

This maintenance is necessary to perform an update in our environment.

During this maintenance period, you will still be able to log in and access the non-production environment; however, you may experience interruptions to scheduled business processes in your non-production database. Your scheduled business processes will be executed at the next regularly scheduled time after the conclusion of the maintenance. We recommend planning accordingly as scheduled business processes may be impacted during the maintenance timeframe. We apologize for any inconvenience this extended maintenance timeframe may cause and appreciate your understanding as we work to improve our services. If you have any questions or need further assistance, please reach out to support.

If you have any questions, please contact support.

Nov 7, 16:58 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 07:00 EST
Scheduled - Maintenance ID 61590 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 14, 2024:

11:00 PM - 3:00 AM AEDT

This maintenance is necessary to make a security change to the SQL server hosting your Production Blackbaud NetCommunity databases.  

During this maintenance window, your Blackbaud NetCommunity application will remain online and accessible. As this security improvement is being applied, you may notice a change in performance during the maintenance window. This is expected. 

If you have any questions, please contact support.

Nov 7, 08:52 EST
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 22:00 EST
Scheduled - Maintenance ID 61842 - Please be advised of a critical maintenance that is scheduled to occur on 

Wednesday, November 13, 2024:

10:00 PM - 12:00 AM EST
9:00 PM - 11:00 PM CST
8:00 PM - 10:00 PM MST
7:00 PM - 9:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 10 minutes.

If you have any questions, please contact support.

Nov 12, 16:51 EST
Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 05:00 EST
Scheduled - Maintenance ID 61763 - Please be advised of a maintenance that is scheduled to occur on

Wednesday, November 13, 2024:
5:00 AM - 6:30 AM EST
4:00 AM - 5:30 AM CST
3:00 AM - 4:30 AM MST
2:00 AM - 3:30 AM PST

This maintenance is necessary to perform updates in our environment.

During this maintenance window, your services will be unavailable for no longer than 12 minutes

If you have any questions, please contact support.

Nov 7, 12:02 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:01 EST
Scheduled - Maintenance ID 61302 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 12, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to upgrade Raiser's Edge to Patch 36.

During this maintenance window, your services will be unavailable for no longer than 3 hours. Users in Database View (active Citrix user sessions) will be presented with a 15-minute warning to save work and log out.
If you have any questions, please contact support.

Nov 5, 10:27 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 EST
Scheduled - Maintenance ID 61597 - Please be advised of a maintenance that is scheduled to occur on 

Tuesday, November 12, 2024:

11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, there will be a 15-minute period where you may experience several brief service interruptions, however, you should be able to immediately log back in. 

If you have any questions, please contact support.

Nov 5, 10:19 EST
Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 EST
Scheduled - Maintenance ID 61601- Please be advised of a maintenance that is scheduled to begin on Thursday, November 7, 2024. Work will begin at 11:00 PM EST and complete by 2:00 PM EST on Friday, November 8, 2024.

This maintenance is necessary to perform an update in our environment.

During this maintenance period, you will still be able to log in and access the non-production environment; however, you may experience interruptions to scheduled business processes in your non-production database. Your scheduled business processes will be executed at the next regularly scheduled time after the conclusion of the maintenance. We recommend planning accordingly as scheduled business processes may be impacted during the maintenance timeframe. We apologize for any inconvenience this extended maintenance timeframe may cause and appreciate your understanding as we work to improve our services. If you have any questions or need further assistance, please reach out to support.

If you have any questions, please contact support.

Nov 1, 17:25 EDT
Completed - The scheduled maintenance has been completed.
Nov 8, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:02 EST
Scheduled - Maintenance ID 61301 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 7, 2024:
11:00 PM - 3:00 AM EST
10:00 PM - 2:00 AM CST
9:00 PM - 1:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to upgrade Raiser's Edge to Patch 36.

During this maintenance window, your services will be unavailable for no longer than 3 hours. Users in Database View (active Citrix user sessions) will be presented with a 15-minute warning to save work and log out.

If you have any questions, please contact support.

Oct 31, 15:34 EDT
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 EST
Scheduled - Maintenance ID 60954 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 7, 2024:
11:00 PM - 03:00 AM EST
10:00 PM - 02:00 AM CST
9:00 PM - 01:00 AM MST
8:00 PM - 12:00 AM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 15 minutes.

If you have any questions, please contact support.

Oct 31, 15:36 EDT
Completed - The scheduled maintenance has been completed.
Nov 8, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 EST
Scheduled - Maintenance ID 61265 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 7, 2024:
11:00 PM - 1:00 AM EST
10:00 PM - 12:00 AM CST
9:00 PM - 11:00 PM MST
8:00 PM - 10:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, FTP services and hosted files access will be unavailable for up to 15 minutes.

If you have any questions, please contact support.

Oct 31, 15:27 EDT
Completed - The scheduled maintenance has been completed.
Nov 8, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:01 EST
Scheduled - Maintenance ID 61660 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 7, 2024:

7:00 PM - 12:00 AM EST
6:00 PM - 11:00 PM CST
5:00 PM - 10:00 PM MST
4:00 PM - 9:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 10 minutes.

If you have any questions, please contact support.

Nov 6, 14:05 EST
Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:02 EST
Scheduled - Maintenance ID 61729 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 7, 2024:

11:00 PM - 12:00 AM EST
10:00 PM - 11:00 PM CST
9:00 PM - 10:00 PM MST
8:00 PM - 9:00 PM PST

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 5 minutes.

If you have any questions, please contact support.

Nov 7, 16:31 EST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 EST
Scheduled - Maintenance ID 61567 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 7, 2024:
5:00 PM - 9:00 PM EST

This maintenance is necessary to perform updates in our environment.

During this maintenance window, your services will be unavailable for no longer than 10 minutes.

If you have any questions, please contact support.

Nov 1, 09:41 EDT
Completed - The scheduled maintenance has been completed.
Nov 7, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 18:00 EST
Scheduled - Maintenance ID 61803 - Please be advised of a maintenance that is scheduled to occur on 

Thursday, November 7, 2024:

11:00 PM - 12:00 AM GMT

This maintenance is necessary to perform an update in our environment.

During this maintenance window, your services will be unavailable for no longer than 5 minutes.

If you have any questions, please contact support.

Nov 7, 16:48 EST
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:00 EST
Scheduled - Maintenance ID 61576 - Please be advised of a maintenance that is scheduled to occur on

Thursday, November 7, 2024:
7:00 AM - 11:00 AM EST
6:00 AM - 10:00 AM CST
5:00 AM - 9:00 AM MST
4:00 AM - 8:00 AM PST

This maintenance is necessary to perform updates in our environment.

During this maintenance window, your services will be unavailable for no longer than 5 minutes.

If you have any questions, please contact support.

Oct 31, 15:30 EDT